Liven House LLC DBA LivenHouse Health & Metabolic Wellness Website Privacy Policy
Effective Date: July 29, 2026
Overview
Liven House LLC, doing business as LivenHouse Health & Metabolic Wellness (“LivenHouse,” “we,” “us,” or “our”), is committed to protecting the privacy of visitors to our website (the “Site”). This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through the Site.
This Policy applies solely to information collected through the Site and does not replace or modify our Notice of Privacy Practices, which governs protected health information (“PHI”) collected in the course of providing healthcare services.
2. No Medical Advice or Provider–Patient Relationship
Information provided on this Site is for informational purposes only and does not constitute medical advice, diagnosis, or treatment.
Use of this Site, including submission of information through forms or messaging features, does not establish a provider–patient relationship. A provider–patient relationship is established only after appropriate clinical intake, consent, and confirmation by the practice.
Submission of information related to symptoms, including acute medical concerns, does not guarantee evaluation, diagnosis, or treatment.
3. Not for Emergency or Urgent Medical Use
This Site is not intended for emergency or urgent medical communication.
You agree that you will not use this Site to seek care for urgent or emergent conditions. If you are experiencing a medical emergency or urgent symptoms, you must call 911 or seek immediate in-person medical care.
LivenHouse is not responsible for delays in care resulting from use of the Site for inappropriate purposes.
4. Information We Collect
a. Information You Provide Voluntarily
- Name
- Email address
- Phone number
- Information submitted through contact forms, appointment requests, or inquiries, including those related to metabolic health or acute care concerns
b. Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and time spent on the Site
- Referring website
c. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance functionality and analyze usage. You may disable cookies in your browser settings; however, some features of the Site may not function properly.
5. Use of Information
We may use information collected through the Site to:
- Respond to inquiries
- Facilitate appointment requests
- Communicate with you regarding services (where permitted)
- Improve website functionality and user experience
- Maintain security and prevent misuse
Information collected through the Site is not used for clinical decision-making without appropriate intake and consent.
6. HIPAA and Protected Health Information
Standard website forms, email, and text messaging may not be secure or HIPAA-compliant.
You agree not to submit sensitive medical information through unsecured communication channels. LivenHouse shall not be responsible for the security of information transmitted through such channels.
Protected health information collected during the course of care is governed by our Notice of Privacy Practices.
7. SMS/Text Messaging Communications
By providing your phone number and affirmatively opting in through a form on our Site or landing pages, you expressly consent to receive text messages from LivenHouse, which may include:
- Appointment scheduling or reminders
- Follow-up communications
- General practice information
- Marketing and promotional messages (only if you separately and expressly opt in to receive them)
You acknowledge that:
- SMS/text messaging is not a secure form of communication
- Message frequency may vary
- Message and data rates may apply
- Consent to receive text messages is not a condition of receiving medical services or of any purchase
- You may opt out at any time by replying STOP to any message. You will receive a one-time confirmation of your opt-out. Reply HELP for assistance, or contact us at 303-578-9582.
LivenHouse does not sell or share mobile information for marketing purposes. Your mobile phone number and SMS consent will not be shared with, sold to, or transferred to any third party for their own marketing or promotional purposes.
8. Disclosure of Information
We may disclose information:
- To third-party service providers (e.g., website hosting, analytics, scheduling platforms) subject to confidentiality obligations
- As required by law, legal process, or regulatory authority
- To protect the rights, safety, or property of LivenHouse or others
We do not sell or rent personal information.
9. Third-Party Services and External Links
The Site may include links to third-party websites or services. LivenHouse does not control and is not responsible for the privacy practices, content, or security of such third parties.
Use of third-party services is at your own risk and subject to their respective terms and policies.
10. Analytics and Tracking Tools
We may use third-party analytics tools to understand how users interact with the Site. These tools may collect information such as IP address, device data, and usage behavior.
Data is used in aggregate to improve performance and is not used to personally identify individuals for clinical purposes.
11. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information.
However, you acknowledge that:
- No system can be guaranteed to be completely secure
- Transmission of information over the internet is inherently subject to risk
LivenHouse disclaims liability for unauthorized access or breaches beyond its reasonable control.
12. Data Retention
We retain information only for as long as necessary to fulfill the purposes described in this Policy or as required by applicable law.
13. Your Privacy Choices and Rights
You may:
- Request access to personal information you have provided
- Request correction or deletion where applicable
- Opt out of non-essential communications
Requests may be submitted using the contact information below.
14. Do Not Track Signals
The Site does not currently respond to “Do Not Track” signals due to the absence of a uniform industry standard.
15. Geographic Scope (Colorado Telehealth)
LivenHouse Health & Metabolic Wellness provides telehealth services to individuals located within the State of Colorado.
Use of this Site does not guarantee eligibility for services.
16. Children’s Privacy
This Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without appropriate consent.
17. Limitation of Liability
To the fullest extent permitted by law, LivenHouse disclaims liability for any damages arising from:
- Use or inability to use the Site
- Reliance on information obtained through the Site
- Transmission of information through unsecured channels
- Third-party services or external links
18. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law principles.
19. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted with a revised effective date.
20. Contact Information
LivenHouse Health & Metabolic Wellness
Email: [email protected]
Phone: 303-578-9582
Fax: 720-405-4482